Master Builders Legal will have responsibility for administering and monitoring the Master Builders Strata Inspection Panel. This will include:

• management of the application process,
• management of the Renewal Application process,
• the handling of the complaints,
• maintaining complaints handling data,
• maintaining a register of complaints,
• reviewing the complaints handling process periodically to enhance its delivery of efficient and effective outcomes, 
• monitoring imposed disciplinary measures and sanctions, 
• be responsible for notifying the Secretary, NSW Fair Trading of:
  • complaints made against a member of the strata inspector panel, and
  • disciplinary action or sanctions taken against a member of the Strata Inspection Panel.
• monitoring members compliance with the:

a. Terms and Conditions,
b. Code of Ethics and Fair Business Practice,
c. SIP Code of Conduct, and
d. Secretary’s Guidelines.

This can include:

• conducting formal or informal audits, or 
• if there is a suspected breach, the Master Builders may decide to investigate in accordance with the process outlined under COMPLAINT AND DISPUTE RESOLUTION PROCESS.”