In 2024, Australians lost $2.03 billion to scams.

Scams target people from all walks of life and come in many forms – like fake emails, unexpected phone calls or online schemes. 

Scammers are always finding new ways to gain your trust and steal your money or personal information.

These 3 simple steps can help keep you safe from scammers:

1. stop – don't give your money or information to anyone if unsure
2. check – make sure the person or organisation you are dealing with is real
3. protect – act quickly if something feels wrong.

If you do spot a scam, report it.
 

How to spot a scam

Scams are everywhere, criminals use any opening to trick you into handing over cash or personal info. Best approach: stay alert, say "no" when something feels off, and talk openly with your team about what to watch for. Read more here.

Key points

• Definition: Scams are not hacks, they rely on convincing you to share money or details, often under pressure or distraction. More info
• Common scam types:
  • Unexpected money offers (inheritance, rebates)
  • Extortion or fake fines
  • Investment or job scams
  • Product/service scams
  • Romance scams
  • Impersonation (e.g., email/text looking like from a trusted brand)
  • End-of-financial-year and “prayer/blessing” schemes
• How scammers reach you:
  • Email (phishing)
  • SMS (smishing)
  • Calls (vishing)
  • QR codes (quishing)
  • Fake help via remote device access
  • Scam apps with excessive permissions
  • Social media impersonation
  • Bogus websites with fake reviews
  • In-person cons using trust or urgency
• Support channels: If you suspect identity misuse, contact ID Support NSW (1800 001 040) for free help within one business day.

Key takeaways 

• Don’t let tight timelines or stress cloud your judgement - scammers rely on urgency.
• Always verify requests - even if they appear to come from authorities or trusted suppliers.
• Keep your team informed - regularly discuss what scams look like and report suspicious contact immediately.
• Use official channels to confirm; never click links or call numbers in unsolicited messages.
• Contact ID Support NSW straight away if you suspect a scam or identity misuse.