Frequently asked questions

The Master Builders Association of NSW receives numerous calls from consumers, builders, subcontractors and the like. Compiled below is a list some of the most commonly asked questions. 

Can't find what you're looking for? Contact Us

How can I find out what my login details are?

Your username is now the email address listed on your MBA membership record. If you are not sure which email address your membership uses, simply click the link below and we'll tell you what it is.

What email does my membership use

Alternatively, call the Member Services team on 02 8586 3515 and we'll help you over the phone.


To login for the first time to this improved website, you'll need to set a new password. Just follow these steps:

  1. Click Log in at the top right of the website
  2. In the LOGIN section, click Forgot password and enter the email address associated with your MBA membership (I don't know which email to use!)   

    Login - Forgot password
  3. Click SUBMIT. You will receive an email with further instructions. 

If at anytime you have a problem, send an email to our membership team and we will respond asap. 

How do I change my contact details?

Simply go to your Profile page to update your contact details.


Alternatively, if you are a member of the MBA, email with your member number and your new contact details.

I just bought an eContract...where is it?

Once you've completed your eContract purchase:

  • For manually-signed eContracts, you can download the PDF from the "Thank You" confirmation page. A link to this PDF is also sent to your email.
  • For DocuSign contracts, manage and access them directly from your eContracts dashboard.


What are the terms and conditions of the MBA store?

Store Terms and Conditions

Before purchasing items from the Master Builders NSW online store, you must agree to these terms & conditions.
All prices are inclusive of GST where applicable.

Postage & handling

All orders made via Master Builders NSW online store will incur a flat rate postage and handling fee of $3.95 (including GST) for standard postage and $8.95 (including GST) for express postage. Shipping is available within Australia only.

Returns & refunds

Refunds for goods will be made in accordance with the Trade Practices Act 1974. You may seek a refund if goods:

  • Are or become faulty through no fault of your own
  • Are not fit for a stated purpose or for a purpose you made known to our staff
  • Don’t match our description or sample
  • Have defects that were not obvious or we did not bring to your attention.

You are not entitled to a refund if you simply change your mind, so please choose carefully. 

The goods must be returned in their original condition and packaging, along with proof of purchase, within 20 days of receipt. You must keep the original receipt as proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. Unless damaged or faulty, we do not refund the following items:

  • Work Method Statements
  • Safety Plans
  • Australian Standards.

If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A credit may be offered at our discretion.

Payment of refunds

Payment of refunds will be made to your credit card or in the form of a cheque, depending on when the request for refund is received. All cheque refunds are processed in Sydney and may take up to two weeks.

Damaged goods

If an item arrives damaged, please advise us immediately on (02) 8586 3555 or email, and then return the damaged item to: 

Master Builders NSW 
Private Bag 9 
Broadway NSW 2007 

Once we have viewed any damage you will be sent a replacement item freight free. If there are any delays in sending a replacement item we will contact you.

Cancellation of orders

If you have finalised your order but wish to cancel it, please call the Master Builders NSW Store on (02) 8586 3527 or email

Note: if your order has already been processed or dispatched it is unable to be cancelled.

Privacy and security

Master Builder NSW takes the protection of personal information and financial details very seriously. Personal information in relation to your order will not be released to any third parties. For more information, refer to our privacy policy. 

Master Builders NSW uses a secure Westpac payment gateway to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information, including card details, is encrypted using industry standard SSL 128-bit encryption technology.